Shipping policy

1. Overview

Every Roman XII piece is designed to embody precision, purpose, and contemporary luxury. Our shipping process reflects these values—authentic, transparent, and efficient. Each order undergoes a thorough quality check before dispatch to uphold the Roman XII standard of excellence.

2. Processing Time

Each Roman XII product is crafted with elevated materials and detailing.

  • Standard processing time: 2–4 business days after order confirmation.

  • During peak or high-demand periods, processing may extend up to 7 business days.
    Once dispatched, customers receive an email and SMS notification with tracking details.

3. Shipping Methods & Delivery Timeline

Roman XII ships exclusively through high-standard delivery partners who align with our commitment to quality and reliability.

  • 3–6 business days after dispatch.

4. Shipping Fees

  • Prepaid Orders: Free shipping, no additional cost.

  • Cash on Delivery (COD) Orders: A flat fee of ₹90 applies to cover handling and payment processing.

5. Packaging & Presentation

Each product is delivered in signature Roman XII packaging, reflecting modern minimalism blended with refined luxury.
Packages include a certificate of authenticity and care guide, designed in alignment with Roman XII’s official identity system.

6. Order Tracking

Customers receive a tracking ID by email/SMS once the order ships.
For premium clients, dedicated concierge support is available for personalised tracking assistance.

7. Shipping Restrictions

Roman XII does not ship to P.O. boxes, APO addresses, or restricted zones.

8. Delays & Responsibility

While Roman XII prioritises timely delivery, delays due to weather, or courier constraints may occur.
Roman XII communicates proactively and works to ensure smooth resolution for all delivery concerns.

9. Lost or Damaged Shipments

All shipments are fully insured. In rare cases of loss or damage during transit, Roman XII will initiate a courier investigation and, once verified, will replace the product or issue a refund.
Such cases must be reported within 7 days of the expected delivery or receipt.

11. Contact & Customer Care

For any support, clarifications, or escalations, contact:
Email: shanesarkies@romanxii.in